Test the German Market with a Virtual Office
By Amy Hart and Stacey van Hooven, Guest Columnists
Technically he has no office in Europe, but he is already gaining
customers in the foreign market. Vinod Punjabi, CEO of Thinkscope Inc.
in Pittsburgh, Pennsylvania, is one of the many executives from North
American companies establishing a virtual office overseas. By using
what’s known as a domicile address as a means to establishing a
European identity, he is able to tap into the European market, test
his IT services on the market, and develop a niche without the
associated business risks.
Punjabi is not alone in using another company’s registered address,
as well as its outsourced services, as a way to legally get started in
an overseas market. The sharing of domicile addresses is accepted in
Europe as an ideal way to start up in a new market. This tactic helps
bridge language and culture barriers and provides an easy alternative
for setting up in a foreign country where one might notknow the
language and business culture. Virtual offices are making foreign
markets not so foreign.
Exporting is Expanding
A U.S. Commerce Department study found that companies that export
grow 15 to 20 percent faster than those focusing solely on the
domestic market. These exporting companies are 17 percent more
profitable and pay wages 15 percent higher than their domestic-focused
counterparts. The result is that companies are finding it possible to
sell goods and services on a global level without jeopardizing their
base business in the United States.
Exporting goods and services and setting up subsidiaries in a
European country can bring profits through tapping into new markets.
Knowing how to do this cost effectively while lowering the risks will
increase the return on investment.
Getting a Foothold in Germany
Within the European Union (EU), Germany, for example, is seen as an
attractive market for foreign businesses, thanks to its skilled
workforce, educated population, well developed infrastructure, and use
of the Euro currency. Foreign investors traditionally have felt
welcomed in Germany. In particular, there is neither a specific law
governing foreign investment in Germany nor any requirement for German
participation in ownership or management of any business established
by foreign investors.
Another of Germany’s attractions is its lack of restrictions on
foreign ownership of real estate. Foreign investors may freely remit
dividends and interest abroad (often without withholding tax,
according to the specific tax treaty). Germany also has treaties for
the avoidance of double taxation. It is important to structure an
investment in Germany to take advantage of these treaties.
A company that is considering setting up a legal entity in Germany
should first obtain a registered address. For those not ready to spend
cash on a foreign market, it is wise to purchase a domicile address. A
foreign company can rent an address in Germany to begin the paperwork
process that leads to the formation of the company’s German legal
entity.
As would any postal address, the German domicile address allows
mail to be sent and received and serves as the virtual establishment
for the newly registered company. Just one address in Germany can
house multiple virtual offices.
Mail is recipient-based, not "address-based, in Germany. This means
that mail will be delivered only to an address where the name of the
company or person is also displayed. It is therefore necessary to have
the company’s sign prominently displayed at the address as well as on
the mailbox.
Obtaining a domicile address for a virtual office often is done at
an office center or office services company, where there is
administrative support that can forward the mail on, or where the
office services company can assist in setting up the corporate entity.
Experiencing the Real Thing
Taking a walk through a virtual office would seem more reality than
virtual reality. The customer’s company logo welcomes you, signaling
that the visitor has come to the right place. If the CEO of the
virtual office establishment flew into Germany to check on the German
operation or simply to have a meeting with his new contacts on the
German market, he would be greeted by the bilingual receptionists,
given his sorted (and translated) mail, and could either sit at his
desk or meet in one of the many conference rooms available. If the
telephone rings into the reception area for him, the phone displays
the name of the company the caller is trying to reach so that the
receptionist answers according to the company name. From the caller’s
side, the virtual office seems very real.
"Most of the companies coming to office service companies offering
virtual offices through a domicile address grow quickly and healthily,
as they have made their experiences here on the market and can steer
corrections before going into the investment phase," said Anne Koark,
founder and president of Trust in Business, Hallbergmoos, Germany.
"Companies wanting to enter the German market profit from the low
risk and low cost setup of a fully operational German address–the
domicile address," said Koark. "This gives them recognition as being
on the market but leaves them the opportunity to first test the ground
without long-term liabilities of office leases and office equipment
investments."
In the age of e-mail, the reaction times of the companies involved
are not impaired and the market is worked as if the company was fully
in Germany. Marketing measures also are easier to implement.
Transferees May Not Be Needed
A firm does not necessarily need to transfer employees to its
office abroad to set up operations. By not transferring employees,
budgets are spared from expensive expatriate packages. In some cases,
the expatriate package might cover such costs as housing rent paid by
the company, a company car, language or cultural training for the
employee and family, additional relocation costs, and all that
revolves around creating a "homelike" environment for the employee
placed on an overseas assignment.
An employee-free virtual office acts as a remote-controlled
location with an administrative department fulfilling the roles of
human resource support, office management, marketing, public
relations, graphic design, and advertising support. The staff can even
translate the mail from German to English and redirect it, answer the
phone in different languages, and send mail with the company’s logo on
the postage label. All services work together in collaboration with
the U.S. corporate office to get the branch office on its feet in the
new foreign market.
But transferring employees to the overseas location is also a
viable alternative. In this case, the role of the virtual office
changes to a business center–yet the address stays the same. The
office services company that rented the domicile address typically
also can rent fully equipped office rooms. Administrative support can
be outsourced to assist the relocated staff in areas that they are not
able to handle themselves.
For example, most companies bring a core staff of sales and
technical employees over to Germany and, through their office services
company, outsource human resource support, payroll, bookkeeping,
marketing, public relations, advertising, translations, and training.
With a short-term agreement as well as fully equipped offices,
telephones and telephone reception, in-house copy machines, and large
and small conference rooms for meetings, the business center allows
companies the freedom and flexibility to grow at their own pace and
not be locked down with high investments. Once the company is ready to
leave the nest, it can choose to buy, rent, or build an independent
office for itself.
All Companies Can Benefit
Small and medium-sized firms as well as start-ups can benefit from
the low cost and lack of investment offered by the virtual office
concept. Larger global companies can get a feel for a new market
through their virtual office experience before deciding on a permanent
location for their European subsidiary.
A virtual office is an ideal way to test the waters overseas before
jumping into the deep end of the pool.
Amy Hart is an international business development consultant at
Trust in Business, Hallbergmoos, Germany. She can be reached by
telephone at +49-811-555-070, by e-mail at Amy@Trustib.com,
or at the website www.trustib.com.
Stacey van Hooven is an attorney affiliated with the law firm,
Jacob Associates and consultant on American-related business and legal
issues. She can be reached by e-mail at Stacey@aol.com.
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